Help

Your Account Information
Create a new account
Authorization code
Username and Password
Login
Your Account
Changing your password
Your downloads
Logout
Lost Password


Searching for products
Quick search
By language
New Publications
Related Articles

Order transaction
Prices shown
Download
Download - new customers
Delivery products
Cart
Invoice- and Shipping address
Checking your order and sending
Shipping Rates

 



Create a new account

For your own protection purchasing products at the DWA-Shop is only possible for registered customers. To register as a new customer, either follow the link "New Customer" in the main menu on the left, or follow the link in the grey boxes above the articles. Both links will lead you to the registration window.

Authorization code
For security reasons we use an authentication process of your invoice address and registration data through a so-called authorization code. If you have already received an authorization code via e-mail, you can enter the code in the appropriate field.
Should you not have received an authorization code yet, please follow the link "You have not received an authorization code yet".
After entering and sending your personal data, DWA customer services will send you an e-mail with your authorization code within one workday.

Username and Password
Please enter the authorization code as described above. It will verify you as a customer towards the system and will allow you to choose your personal username and password during the registration. The username cannot be changed after completing the registration.
The password should consist of at least 6 characters. It is advisable to choose a combination of letters and numbers. Your password is stored in an encrypted format and is not directly accessible from the internet. In addition you have the option to include a security question in your registration which will assist you in requesting a new password in case you should loose your password.

Login
After completing the registration through dwadirekt you have created a personal, password protected customer account.
You can login by clicking on "Login" in the left hand navigation.
By logging in you may see reduced prices linked to your information, i.e. including rebates for cooperate members, in addition to the regular retail prices.
You can add items to your cart without having to complete the order. The content of your cart will be saved and you can complete the order - or alter the
content of your cart - during your next session.

Your Account
You can view your customer information as stored in our database by selecting the link "Your account" in the left hand navigation.
In the case of change of address you can submit the current address information to the DWA by using the according form found here.
Please make sure that your account always includes your current email address since order confirmations will be sent to the address
entered here.
You will be able to insert a different delivery address during the ordering procedure.

Changing your password
By following the link "Change your password" in the "Your account" window you can select a new password after having entered the old one.
The password should consist of at least 6 characters. It is advisable to choose a combination of letters and numbers. Special characters and blanks cannot be used.
Due to security reasons you should relogin using your new password. Please note that it may take a few minutes for the database to update your password information.

Your Downloads
After logging in you can access the PDF-files previously purchased by you in the DWA-shop. You will need the freeware Adobe Acrobat Reader to view the files (http://www.adobe.com/en/ ). To open the file please click on the PDF-icon in front of the product title. You can save it to your computer either by opening the file and using the Save-icon in the Adobe Acrobat Reader window or by right clicking on the PDF-icon in front of the product title and selecting "Save Target As ..." from the submenu.
More information on the download of rules and standards can be found under "Download".

Logout
As a registered customer you should logout after visiting our shop. To do so, please click on the "logout" link in the left hand naviation. Due to security issues it is advisable to logout, especially if the computer is shared by several users. After completing the logout third parties cannot access your data as long as they are not in the possession of your username and password.

Lost Password
Should you have lost your password, you can request a new password from DWA customer services by either following the navigation "Login" -> "Can't remember your password?" or by following this link http://www.dwa.de/dwa/dwadirekt.nsf/ForgotPassword?Openform  . If you included the security question in your registration procedure you can also generate a temporary password by successfully answering the question chosen by you.

 



Quick search
Via the search box on the left hand menu you can search the entire data of the DWA-shop. To do so please proceed as follows:

1. enter the number of the rule or standard, the ISBN number, the author or a significant keyword
2. click on the symbol "> search"

The results matching your request will be shown in the main frame. Each result is shown by product identifier (e.g. DWA-A xxx) and title.
Clicking on a result link will bring up the complete product description.

To further differentiate the results the hits are categorized by topics in the left hand window. Behind each topic is a number identifying the number of hits for that specific category. This is especially helpful for large resultsets. Clicking on a category will list all hits for that category in the main frame while the left hand navigation will give you the option to select from different subcriteria relating to the category (e.g. rules and standards, software, further publications). Selecting a subcategory will bring up the results within that subcategory in the main frame. Clicking on a result link will bring up the complete product description.

By language
Selecting a language from the main navigation on the left will show all publications available in the language chosen. The translations are further categorized by topics (e.g. Drain and Sewer Szstems, Municipal Wastewater Treatment, Software) and within the categories by publication type (e.g. Rules and Standards, Topics/Reports). Clicking on a result link will bring up the complete product description.

New Publications
All works translated within the past six months as well as new additions to our co-marketing selection can be found by following the link New Publications in the left hand navigation. New Publications includes translations into all languages from all categories.

Related Articles
In addition to information regarding the product up to five related articles may be shown in the product description. The related articles are closely connected to the category of the product. Clicking on a product identifier will bring up the complete information of the related article.

 



Prices shown
Browsing the store while not being logged in the prices shown will always be retail prices including VAT.
After having logged in members will see a column "Your price incl. VAT" in addition to the regular retail price in the article lists. Customers who have provided us with their VAT exemption number will see a column "Your price". The price shown in the article description itself will always be the price valid for you as a DWA-customer.

Download
To allow our customers to gain instant access to a DWA publication in urgent cases, a large part of our rules and standards are purchasable via download. Products purchased through the download feature will be transfered as a PDF file and can be accessed through the link "Your downloads" in the left hand navigation. The files can be saved to your computer and be opened with the according software (Adobe Acrobat Reader). Once purchased, the files will be saved for you in the "Your downloads" section even after your logout.
To purchase a publication by download, please click on the button "download PDF" in the article description. Clicking on the download button will directly lead you to the order page - thus you will receive one order confirmation mail per download.

Download - new customers
Please understand that for download purchases we reserve the right to verify new customers’ address information. Until you are authorized for the download purchase feature you can only order via advance payment. Please enter your information in the required fields. You will receive an advanced payment invoice as soon as possible. Once your payment has been registered on the DWA bank account, the download will be accessible in the section “Your Downloads”.

Delivery products
Delivery (hardcopy) products are added to your order by selecting "add to cart" in the article description. Your order can contain any amount of print publications.

Cart
As soon as you have added at least one article to your cart, the cart and the number of products added to your cart will be shown above the search box in the left hand navigation. Your shopping cart will save the products added even after you log out, i.e. you can continue and respectively complete your order at a later time. You can view all articles in your cart by clicking on the cart symbol above the search box or following the link "shopping cart" in the left hand menu. Here articles can be removed from your cart by clicking the appropriate icon. To purchase more than one copy of an article, please insert the amount wanted into the according field and update your order by clicking on the "Update cart" button. You can continue the order transaction by clicking on "Proceed to checkout".

Invoice and shipping address
Proceeding to checkout will show your address information. The invoice address can be altered and, if necessary, a shipping address differing from the invoice address may be entered at this point of the order process. To enter a different shipping address, please check the box "different delivery address". By clicking on the "take over" link your invoice address will be copied to the shipping address fields and can used as a template for the shipping address. All changes will be saved after clicking on "Next".

Checking your order and sending
After entering the invoice and if applicable shipping address you can check all information included in your order one more time. Additionally you can include any comments regarding your order by using the "Your comment" field.
Before completing your order you need to agree to DWA's terms and conditions and check the appropriate box.
As of today purchases at the DWA-shop can only be made via invoice as a payment method - we are planning to add further payment methods in the future.
After completing your oder and trasmitting it to DWA customer services by clicking on the "Complete order and checkout" button you can print a order confirmation for your files.
Please allow 3-4 business days for deilvery.

Shipping Rates
For each order including delivery products €4.63 plus VAT will be added for shipping and handling.

 

 


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